You can now ask Artimus questions, troubleshoot issues, find technical documentation, and receive immediate support.
Freight doesn’t wait. When something in your TMS isn’t working the way you expect, your team needs an answer right away so the work keeps moving.
That’s why Revenova built Ask Artimus, a new AI support agent now available in the Revenova Learning Center (RLC).
Artimus was announced last year as the native AI agent built directly into Revenova that builds loads, quotes, and truck capacity postings from your inbox.
Now, Artimus is taking on another role as the first line of support for helping your team get the most out of Revenova TMS.
Ask Artimus helps resolve questions before they become support cases, drawing on the full library of Revenova TMS documentation.
Ask your support questions, troubleshoot issues step-by-step, and get instant answers from Revenova’s technical documentation in one conversation. And it lives in the same place you already go for help: the RLC.
Ask Artimus helps you get there with the details already in hand, with Revenova’s support team still where it’s always been for more hands-on help.
“AI is quickly becoming something our customers expect in their daily interactions with us. Ask Artimus is where that starts.” — Chris Wyndham, CEO, Revenova
Ask Artimus puts Revenova’s AI directly in front of every customer, in a system they already use. With Revenova’s Salesforce-native foundation, you get instant access to AI capabilities – with no additional systems or costs required.
Artimus started by taking repetitive work off brokers’ plates, like parsing emails, building loads, and quoting rates. Now it’s helping customers get more out of the platform itself.
Both point in the same direction: AI that understands your business and handles more of the work, so your team can focus on customers, carriers, and growth.
Frequently Asked Questions:
Artimus can help answer questions about Revenova TMS functionality, features, processes, and technical documentation using the content available in our Document360 knowledge base. You can use it to find guidance on how to perform tasks, understand how features work, and locate relevant documentation without having to dig through articles.
Artimus can help you understand documented functionality and provide troubleshooting guidance when the relevant information is available in the knowledge base. However, it cannot investigate your specific environment, review system logs, identify org-specific configuration issues, or independently diagnose product defects. If the issue requires investigation beyond the available documentation, please submit a support case through the normal Revenova support process.
No. Artimus is currently connected only to Revenova’s Document360 knowledge base. It does not directly access your company’s TMS records, transactions, configurations, or other org-specific data. Its responses are based on the documentation available to it, rather than information retrieved from your individual environment.
No. Artimus is intended to be a self-service resource that helps you find answers and navigate Revenova TMS documentation more efficiently. It can be a useful first stop for general product questions and documented processes, but it does not replace Revenova Support for case investigation, issue resolution, or defect reporting, or your CSM for account-specific questions, guidance, and strategic discussions.
Not at this time. Artimus is currently connected exclusively to Revenova’s Document360 knowledge base, which includes How-To Guides, feature documentation, and technical documentation. It cannot access your individual Revenova TMS org, review your specific configuration or data, or troubleshoot issues directly within your environment. Future iterations may expand these capabilities.
Ready to Ask Artimus?
Request a demo to see how Artimus is helping transportation teams win more freight and get the most out of Revenova TMS.
